Hannah (caller)

So we're back in our cars trying to get to the exit, but any route that we take, we run across these red pipes that the van could not have cleared.

So once we realized there's no shot, we're getting out the exit, we circle back to the entrance and we're like, this is the only way for us to get out.

So we call up at this point to the front desk and we explain we have driven our moving van into the garage and we are completely stuck.

They are not very helpful.

They're like, well, why did you do that?

And we're like, yeah, we know.

Exactly.

We're like, we fully understand that we messed up.

I was like, but at this point, there's no way for us to get out the exit.

And they're like, no, no, you can't get out the entrance.

It's impossible.

And I'm like, no, really, if you came down here and you saw the situation, we cannot go out the exit.

So I go and I pull a ticket from the other side.

But these...

automated machines, the arm does not get activated just by pulling a ticket.

It must be a weight thing of like a car sitting on it that activates it because me just walking through, it would not activate.

It's probably 30 minutes at this point have passed.

This whole time, other people have been driving into the garage.

So someone comes in and Katie runs up to them and is like, we're trapped.

Can you please help us?