Hannah (caller)

But what are we to do now?

This van will be trapped forever if we don't come out the entrance.

So I looked at him and I said, sir, please, you see the situation.

Isn't there any way we can just disable this arm?

Like, there has to be something to do here.

And he just stared at me for a second.

And then without saying anything, he just walked over and just pushed up the arm manually.

So at that point, I just wanted to cry.

Because I was like, well, I could have done that.

I just didn't know I could.

And also...

Why couldn't the front desk have just said to do that?

This has been an hour of trapped in the garage for no reason.

So we all pull out, finally escape the garage, re-scraping the crap out of the top of the van, of course, as we go.

That's very smart.

Didn't think that.

We finally get out, we get to the third seller.

At this point, we've examined the insurance policy.

Of course, it says it covers damage to the top, except from parking garages.

So we clearly were not the first people to damage a U-Haul from a parking garage.