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Harley Finkelstein

πŸ‘€ Speaker
1851 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

Brunt Workwear got an order every five seconds.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

So if you think about where consumers are purchasing, they're buying from brands they love, the Viores, the Figs, the Aloe Yogas, the on-runnings of the world.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

And I think they're agnostic to where those are coming from.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

The other thing that we're seeing, which is really interesting, is that this really wasn't just about discounts this year.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

People shop brands, not channels.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

We're almost living in sort of a post-world channel where consumers bounce from a TikTok video to an AI agent to a website to a store.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

Even in video games like Roblox where Shopify powers commerce.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

The brands that really won the weekend made the experience feel the same everywhere they were.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

And that continues today.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

Yeah, I mean, look, it's still very, very early, but since January, we've actually seen AI-driven traffic on to Shopify stores up about 6X.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

But we've been preparing for this for years.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

We've been laying the rails for a Gentic.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

We've already announced deals with Perplexity and more recently with ChatGBT, where brands on Shopify can sell directly in those conversations.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

No links, no redirects, just sort of this very seamless experience directly in the chat.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

And so I think we're going to see a lot more of that.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

Now, what permutation eventually wins?

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

We're not sure yet, but we'll be ready for it.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

But the other side of it is really interesting, which is that brands, the merchants themselves are using AI to support them on the biggest shopping season weekend of the year.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

So we have something called Sidekick, which is the AI assistant built into Shopify, which knows everything about merchant stores, knows everything about Shopify.

Bloomberg Talks
Shopify President Harley Finkelstein Talks Consumer Spending

And we've seen over 100 million conversations with Sidekick.