Helen Crane

Yeah, so this is actually nothing to do with the Middle East conflict.

This dates back to the first COVID lockdown, so more than six years ago.

If you will take your mind back to then, a lot of people had flights, holidays cancelled at the last minute.

Obviously, flights weren't able to go or if they were able to go, you know, different rules in different countries as to what people were able to do, whether they could travel, say, through everyone's holidays into absolute sort of pandemonium.

And this is someone who wrote to me a few months ago and said, unbelievably, that they were still waiting for a refund on a flight that was cancelled in April 2020.

And this is a British person who lives in Thailand and he comes back every year to see his elderly parents.

And this was a sort of regular annual trip, cost him about £1,100 for his return flights from Bangkok to Gatwick.

But the early 2020, you know, no problems.

That's going to be fine, isn't it?

What possible reason could you not take a flight in April 2020?

But then everything, of course, sort of kicked off.

Yeah.

He did all the right things.

He filled out a form on the Emirates website.

That's the airline that this was with.

Actually filled it out two times, but never ended up getting his money back.

Obviously, COVID was a strange time, lots of things to think about.

And it just kind of fell to the back of his mind, really, over the years.

But he got in touch with me saying, you know, is it too late?

If I can't get this money, I'll just, you know, chalk it up to experience and forget it.