Helen Crane

It has to not fly.

So if you don't think you want to go but your flight hasn't actually been cancelled yet, it might be worth just waiting to see if it is cancelled because it will make it a lot easier to get your money back.

So...

If you're leaving from the UK, you should receive a refund within seven days of the whole cost of your flight.

And that's no matter what airline you're on.

If it's leaving from the UK, you're under UK regulations and you should get your money back.

And the airline shouldn't mug you off with offers of vouchers as well.

You have the option to get a cash refund.

It becomes a bit more complicated for flights back into the UK, so flights home.

If you're flying with a carrier who's based in the UK or the EU, they're covered by UK and EU travel regulations, which means that the same rules apply.

You should get a refund within seven days.

Where it gets more complicated is your flight home to the UK if you're flying on an airline that isn't based in the UK or EU.

So in this reader's case, they were flying with Emirates, so they're not covered by the UK.

UK and EU regulations, they're covered by their own home countries rules and their own company terms and conditions.

So worth getting in touch with them checking those.

However, I will say at the minute, a lot of them are making concessions given this situation that's going on.

So Emirates is offering a rebooking or refund on all flights departing between the 28th of February and the 31st of May.

And

Airlines have tended to be sort of quite good on this and say, if your flight is cancelled, you know, we're not going to quibble.

You can have your money back.