Helen Crane

This is an unexpected situation.

You know, the people trying to get in touch with them must be absolutely huge.

But, you know, these are huge businesses and I don't think it's necessarily...

an excuse they should have this infrastructure in place or be able to get the infrastructure in place to to sort of deal with this and get people their money back so glad i could help him but it does kind of make me think like in another six years time and i am i still gonna be getting emails from people he had flights cancelled in the great sort of middle east conflict of 2026

Yeah, so there are plenty of things you can do to get your money back.

The first thing, of course, is go to the airline.

I guess actually for people going on holiday, the thing they might most want is to get another flight as quickly as possible.

And that is a right that you have.

If your flight cancels, you're entitled to an alternative flight at the earliest opportunity or at a later date, if you prefer, or you can ask for a refund.

And that applies if the flight's cancelled under normal circumstances.

But it's been confirmed that this will also apply if it's cancelled due to this jet fuel supply issue.

And actually, importantly, I think a lot of people don't necessarily realise this.

If your airline can't give you a suitable alternative flight, you can ask to be booked on a flight with a different airline.

And your original airline has to pay for that.

If they don't offer to do it themselves, you can book it yourself and seek compensation from the original airline.

So your protections are actually quite strong.

It's worth saying that these rights are just for travellers leaving from the UK.

If it's your return flight, you're leaving from a different country.

the rules might be slightly different.

And also, if you do ask for a refund, you should get it within seven days.