Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
You see, I travel still 100 days a year.
I used to drive over 200 days a year.
What happens when I arrive somewhere?
They pick you up at a limousine.
They take you to a gourmet restaurant.
I don't want to go to a gourmet restaurant when I come home with my wife.
We stay home or we go to some similar spot.
People know us there, and so you have the attention because they know you.
And people say, we're glad you're here.
And that's what you want.
gentlemen in the Ritz here would have said to you, my gosh, please forgive me.
There you are.
That's what we certified earlier.
We talked about that.
Every employee on problem resolution.
We certified every employee, 24,000 employees around the world.
And they said, the first thing is you listen to the complaint, you listen.