Horst Schulze
đ€ Speaker
2744
total appearances
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Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
We get a number.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Yeah.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Yeah, and they give you the analysis once a month.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I get the analysis for each hotel in tender return.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
So now I'm moving to the hotel, and the general manager's with me.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Now most of them done quit.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I consider them to be fired.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
They quit.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
They have to sit in the office with me and I'm making all decisions.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
And so they're embarrassed and they quit.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
But what did I do?
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I looked at the service.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
It's so simple, everything.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
It's so simple, everything.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I looked at the customer service.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Where were we impacted negatively?
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
By the doorman.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
They were not friendly.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
So what did I do?
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I go sit down with all the doorman and say now,