Horst Schulze
đ€ Speaker
2744
total appearances
Appearances Over Time
Podcast Appearances
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Everybody understood that.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
If they say no, I have a question.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Yeah, most important question for me.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
No, there's 36 questions.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I looked at that one.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
But...
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
But then I looked at the overall satisfaction, of course.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Do you feel part of the company?
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Okay.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Do you know your career path and so on?
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Most of it centered around... How many questions is it?
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
How many total?
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
36.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Yeah.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
No, no, no, no.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
That survey was only done once a year, thoroughly.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Well, it depends on what hotel.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
It depends when they open.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
We usually did it three months after they opened, done that same month every year.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
An outside company call in.