Horst Schulze

And the first thing I meet is the general manager of the hotel.

Now, in Germany, the general manager was a god, understand?

And he told me, he spoke to us for two minutes, and the only message was, now, you are here to study and learn how to become a servant to very important ladies and gentlemen, our guest.

That's what I wanted.

That's why I wanted.

That was my dream, to live in a beautiful surrounding and serve wonderful people.

Known people.

But the next person was the head waiter of the hotel, the maître d', the head waiter, whom I actually would work for.

And he changed my life in two sentences.

Totally... Now, mind you, I was 14, I didn't know it in the moment, but he lived those two sentences.

And it was overwhelming.

You know, when you're 14, you're being formed still.

And he said at the time, the first thing he said, now, young man, tomorrow show up at 7 a.m.

If I meant one minute after 7, I would tell you so.

Now.

It translated, and I laughed, I could see, when we say something, we do it correctly, and we mean it, and we do everything right here.

And Daniel said, and don't come to work tomorrow.

Come here to create excellence.

Now, I didn't get that.

It went right over my head.