Horst Schulze
👤 Speaker
2744
total appearances
Appearances Over Time
Podcast Appearances
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Really?
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
No, where it didn't work out.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
No, not quite there.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Fights.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Sure.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Sure.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
By sitting down and talking and admitting that you were wrong.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
It was my wife.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
with 14 years younger, so I married, I'm 14, she's 26, and we have an argument, and I start screaming.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
And she said, why do you scream?
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Why don't we talk about it?
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Maybe you're right.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Oh, my.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
She said that to you?
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
And I said, here, this kid is teaching me how to communicate.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Wow.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
And I realized I didn't want to talk about it.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
What if I'm wrong?
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
47 years, yeah.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
What a great thing.