Menu
Sign In Search Podcasts Libraries Charts People & Topics Add Podcast API Blog Pricing

Horst Schulze

👤 Speaker
2744 total appearances

Appearances Over Time

Podcast Appearances

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

I mean, look, what is this marriage?

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

The only God-ordained union, the greatest union there is.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Why wouldn't you work like crazy on it?

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Yeah, yeah.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Yeah, wow, let me tell you, I admire her for, she raised children and I was on the road.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And there too, I come back and I said, here's what we're going to do.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And she said, whoa, whoa, whoa, here's what we have planned.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And I had to learn in the beginning, I said, wait a minute, here's, this is how.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And he said, well, you weren't here.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

We had to make decisions.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

I had to learn to communicate that way and respect decisions that are being made with much more input and points that I wasn't even aware of.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

18%.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

Right.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

And the industry was 120.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

We touched on it.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

We offered purpose.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

Outside of that, though, outside of that, what else did you do?

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

In the selection, we were very careful.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

We were very careful.

Valuetainment
“Don’t Give Orders, Give Purpose” - Ritz Carlton Founder WARNS Why Managers Lose Good Employees

We had a selection system.