Menu
Sign In Search Podcasts Libraries Charts People & Topics Add Podcast API Blog Pricing

Horst Schulze

👤 Speaker
2744 total appearances

Appearances Over Time

Podcast Appearances

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

I said, maybe we're the best of a lousy lot, but we are not very good.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

And he said, you should look into the Polish criteria.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

Went to Washington, had a meeting with the head.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

He explained me the criteria for half an hour.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

I didn't understand a word he said, literally.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

And he said, do you have time for lunch?

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

I had lunch with him.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

Years later, he asked me, when I became an expert in the issue,

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

do you know why I invite you for lunch?

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

I said, why?

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

He said, you didn't understand a word I said.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

He knew it.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

Why didn't you understand what he said?

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

Fishbowl analysis, Pareto charts and things like that.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

You have to understand, I left the school when I was 14 years old.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

That's right.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

I didn't go to business school.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

But later when I was here, I took the courses in Cornell and so on.

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

What is it, an honorary doctorate?

Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

Which school was it that gave it to you?