Horst Schulze
👤 Speaker
2744
total appearances
Appearances Over Time
Podcast Appearances
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
Um...
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
I'm sorry, I said the word.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
When you ask me names, I always put it in the word.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
Johnson and Wales.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
Okay, got it.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
I wasn't involved in teaching him at the time.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
I was out in Asia at the time.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
But he came in to ask, how do we treat customers?
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
What do you think make us successful?
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
How do we make them successful?
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
By saying hello.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
And he picked up.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
I know what he picked up.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
First contact.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
We teach, and that's what he got it.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
Most people don't get it, even, what we teach.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
The behavioral analysts tell you, you make a decision about somebody when you come within 10 feet.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
So how do I make sure you make a good decision?
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
But wait a minute, they make a decision about you.
Valuetainment
“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
So how make sure that decision is a good one?