Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
have this positive in mind.
We looked, by the way, it's very important for people to know, business to know, we looked at 400,000 common cards.
Beginning, we had common cards.
Chetty Power analyzed them for us.
Yeah.
What does that mean?
Guests that commented in the room.
Got it.
They're not scientifically that important.
The call-in are much more scientific, by the way.
But anyway, when I heard them, I worked with Shady Power.
Dave Power was a friend.
They talked and analyzed them.
And they came back and said 100%, without exception, 100%, when the first contact was excellent, never did a complaint follow-up.
positive subconscious.
Whenever there was one negative in either reservation, doorman, or front desk, always did complaints follow.
Wow.
I mean, wow.
So I have to make sure that I'm first contact.
That's why when you walked into Red Scout and first contact, that's why you saw huge flowers.