Horst Schulze
👤 Speaker
1863
total appearances
Appearances Over Time
Podcast Appearances
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
They learn that the employee is a part of the company, not just working for the company.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
They learned that any manager, that every employee works in an environment of belonging and purpose.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Do you understand this, Patrick, I would say?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Belonging and purpose.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
So we go through all that.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And then you have the precise numbers.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And every year, the precise budgets numbers.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Everything's clear.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
But now I see the customer satisfaction, which was my key.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
On the end of the month, I see you are 86%.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
But 92 is the minimum standard.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
So I call you, Patrick, you know, he said, Horst, no problem working on it.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
You will have careful customer service.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
You can dig into it.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I don't have it.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I don't look.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I have no time for that.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Was it front desk?