Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
You cannot hope then, hope is not a strategy whatsoever.
So you measure and you establish the expectation.
You expect it to exist.
So my expectation, for example, was, and that was a key element here, employee satisfaction X, customer satisfaction 92% top box, intend to return, intend to recommend.
And that was made very clear.
I said, Patrick, now understand, I have no right to compromise.
I am here for all concerned.
My right of compromising is over.
So my expectation is X. Do you think you can handle it?
By the way, and by the way, my role is to help you.
I'm here available.
Call me anytime.
I'm here to help you.
I will come to your hotel and spend time with you, but I'm here to help you.
But here's the expectation.
Here are the expectation.
Customer satisfaction, employee satisfaction, and so on.
And I delegate you, and here's how our rules, and you go through orientation, here's how we do it.