Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
So let's look where we made our mistake and tweak our process.
Did we hire them wrong?
Did we orient?
If something go wrong, I have to go back and tweak my processes, not the employees.
And if I have those numbers, that means my processes, that says your processes are really screwed up.
That's what that says to me.
Well, I look at general managers.
Roughly five or six.
No, 20 years at Ritz.
That's between Ritz and Capella, so in 30 years.
Okay, so in 30 years you fired five GMs?
Oh, that was earlier, and I was working different.
I didn't fire a general manager, but managers, a lot, yeah.
Okay, for example, as a leader, we talk about delegating and so on, kind of what Tesla did.
What do you delegate?
You delegate, except you don't delegate your vision and your purpose.
You don't delegate the standards.
You don't delegate the values, you don't delegate those things.
But you let people do things and then you measure and make sure they happen.