Horst Schulze
👤 Speaker
1863
total appearances
Appearances Over Time
Podcast Appearances
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Most of it centered around... How many questions is it?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
How many total?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
36 questions every month?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
No, no, no, no.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
That survey was only done once a year, thoroughly.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Well, it depends on what hotel.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It depends when they open.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
We usually did it three months after they opened, done that same month every year.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
An outside company call in.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
We get a number.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And they give you the analysis once a month.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I get the analysis for each hotel in tender return.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
So now I'm moving to the hotel and the general manager's with me.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Now most of them done quit.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I consider them to be fired.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
They have to sit in the office with me and I'm making all decisions and so they're embarrassed and they quit.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
But what did I do?