Horst Schulze
๐ค SpeakerAppearances Over Time
Podcast Appearances
Most of it centered around... How many questions is it?
How many total?
36 questions every month?
No, no, no, no.
That survey was only done once a year, thoroughly.
Well, it depends on what hotel.
It depends when they open.
We usually did it three months after they opened, done that same month every year.
An outside company call in.
We get a number.
And they give you the analysis once a month.
I get the analysis for each hotel in tender return.
So now I'm moving to the hotel and the general manager's with me.
Now most of them done quit.
I consider them to be fired.
They have to sit in the office with me and I'm making all decisions and so they're embarrassed and they quit.
But what did I do?