Horst Schulze
๐ค SpeakerAppearances Over Time
Podcast Appearances
I looked at the service.
It's so simple, everything.
It's so simple, everything.
I looked at the customer service.
Where were we impacted negatively?
By the doorman.
They were not friendly.
So what did I do?
I go sit down with all the doorman and say,
Guys, please help me.
It seems that we didn't help you or didn't train you right.
And I'm here to help you to become respected because you're not.
But I'm here to help you.
And I'm accepting that we made a mistake here somewhere.
So help me.
Guess what?
Four weeks later, it was corrected.
It was so simple every time.
It is not rocket science.
You go and talk to the people connected to the process.