Horst Schulze
👤 Speaker
1863
total appearances
Appearances Over Time
Podcast Appearances
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I looked at the service.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It's so simple, everything.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It's so simple, everything.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I looked at the customer service.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Where were we impacted negatively?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
By the doorman.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
They were not friendly.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
So what did I do?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I go sit down with all the doorman and say,
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Guys, please help me.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It seems that we didn't help you or didn't train you right.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And I'm here to help you to become respected because you're not.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
But I'm here to help you.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And I'm accepting that we made a mistake here somewhere.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Four weeks later, it was corrected.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It was so simple every time.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It is not rocket science.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
You go and talk to the people connected to the process.