Horst Schulze

But if you're not, you're living in Taylorism.

Taylorism said, the industrial revolution said, hire people who fulfill a function.

We think and they do.

But this is ridiculous.

After they do it, they know better how to do it than I do my thing in my office.

Instead of going to them and say, what can we do?

Well, with the leaders it's easy.

With the leaders it's actually pretty easy because I'm the standard setter, I'm the objective setter, I set objectives.

And I ask them, I ask my leaders, my hotel leaders,

When I was a manager, I asked my department leaders the same thing, by the way.

I said, okay, tell me what you did the last three months to make sure that you have a better hotel.

I asked them all, tell me what is the standard, how your hotel will be respected a year from now.

I want to see if they have a vision.

If they have a vision.

Look, I visited a hotel.

In fact, I visited Milwaukee.

The general manager picks me up.

The chain manager picks me up in the airport, which you always do, and I get the same story, which is, of course, a lie.

We are so happy you're visiting because nobody wants corporate to visit.

Us, we're so proud, and I'm in a limo, and I ask him all kind of questions.