Irina Gutman

Give me an example of the sexiest, the most complex, advanced agent that you've ever built. And my answer is, sure, we can do that. But actually, you want the most boring, the most repeatable, the most low-hanging fruit agent to start with.

Give me an example of the sexiest, the most complex, advanced agent that you've ever built. And my answer is, sure, we can do that. But actually, you want the most boring, the most repeatable, the most low-hanging fruit agent to start with.

Give me an example of the sexiest, the most complex, advanced agent that you've ever built. And my answer is, sure, we can do that. But actually, you want the most boring, the most repeatable, the most low-hanging fruit agent to start with.

I know people who are hiring AI managers, people whose role is just simply to manage the agents. The thing about agentic AI that is just so incredible, it can think for itself.

I know people who are hiring AI managers, people whose role is just simply to manage the agents. The thing about agentic AI that is just so incredible, it can think for itself.

I know people who are hiring AI managers, people whose role is just simply to manage the agents. The thing about agentic AI that is just so incredible, it can think for itself.

Nobody wants to be a headline for the wrong reason or have a lawsuit. Designing experience between an agent and a human is another flavor of a skill that is very new. Critical component of that operating model is that business and IT partnership. Turning on tech is the easiest part. It requires constant monitoring, updating, and kind of having a pulse on where it is and where it needs to go.

Nobody wants to be a headline for the wrong reason or have a lawsuit. Designing experience between an agent and a human is another flavor of a skill that is very new. Critical component of that operating model is that business and IT partnership. Turning on tech is the easiest part. It requires constant monitoring, updating, and kind of having a pulse on where it is and where it needs to go.

Nobody wants to be a headline for the wrong reason or have a lawsuit. Designing experience between an agent and a human is another flavor of a skill that is very new. Critical component of that operating model is that business and IT partnership. Turning on tech is the easiest part. It requires constant monitoring, updating, and kind of having a pulse on where it is and where it needs to go.

When I talk to my innovation team, I'm constantly blown away how they take capability of Salesforce AI product and turn it into the solution that elevates customer experience to a new level. I'm like, what? We can do that? This is not science fiction.

When I talk to my innovation team, I'm constantly blown away how they take capability of Salesforce AI product and turn it into the solution that elevates customer experience to a new level. I'm like, what? We can do that? This is not science fiction.

When I talk to my innovation team, I'm constantly blown away how they take capability of Salesforce AI product and turn it into the solution that elevates customer experience to a new level. I'm like, what? We can do that? This is not science fiction.

Hello, everyone. Welcome to Experts of Experience. I'm your host, Lauren Wood. Today, we are diving into a very, very big topic, agentic AI. and what it means for businesses, for workforces, for leaders, and really humans at large.

Hello, everyone. Welcome to Experts of Experience. I'm your host, Lauren Wood. Today, we are diving into a very, very big topic, agentic AI. and what it means for businesses, for workforces, for leaders, and really humans at large.

Hello, everyone. Welcome to Experts of Experience. I'm your host, Lauren Wood. Today, we are diving into a very, very big topic, agentic AI. and what it means for businesses, for workforces, for leaders, and really humans at large.

And we are joined by Irina Gutmann, the global leader of AI professional services at Salesforce, who is here for the second time because so much has happened since we talked to her six months ago. And we're really going to dive into what is happening in AI when it comes to the agentic AI layer? How are businesses implementing it? How are organizations adapting?

And we are joined by Irina Gutmann, the global leader of AI professional services at Salesforce, who is here for the second time because so much has happened since we talked to her six months ago. And we're really going to dive into what is happening in AI when it comes to the agentic AI layer? How are businesses implementing it? How are organizations adapting?

And we are joined by Irina Gutmann, the global leader of AI professional services at Salesforce, who is here for the second time because so much has happened since we talked to her six months ago. And we're really going to dive into what is happening in AI when it comes to the agentic AI layer? How are businesses implementing it? How are organizations adapting?

And really, how can we powerfully leverage this technology safely? So we're going to be talking about all of that today. I am so excited for this episode. I've literally been like giddy for it. Irina, thank you so much for coming back. So great to have you.

And really, how can we powerfully leverage this technology safely? So we're going to be talking about all of that today. I am so excited for this episode. I've literally been like giddy for it. Irina, thank you so much for coming back. So great to have you.