Irina Gutman

One of the examples of an agent, and we will talk further about different type of agent, but the funnest example that I can give is if you've been to Bay Area, they have VAMOS, which is the self-driverless car. This is an example of autonomous technology that operates without a human, makes decision of how to switch lanes.

One of the examples of an agent, and we will talk further about different type of agent, but the funnest example that I can give is if you've been to Bay Area, they have VAMOS, which is the self-driverless car. This is an example of autonomous technology that operates without a human, makes decision of how to switch lanes.

One of the examples of an agent, and we will talk further about different type of agent, but the funnest example that I can give is if you've been to Bay Area, they have VAMOS, which is the self-driverless car. This is an example of autonomous technology that operates without a human, makes decision of how to switch lanes.

It takes the information provided to it, instruction provided to it, as well as the data that it takes from the road and and makes decision how to switch lanes, how to accelerate, when to stop, etc.

It takes the information provided to it, instruction provided to it, as well as the data that it takes from the road and and makes decision how to switch lanes, how to accelerate, when to stop, etc.

It takes the information provided to it, instruction provided to it, as well as the data that it takes from the road and and makes decision how to switch lanes, how to accelerate, when to stop, etc.

I love that you use Waymo as an example, because if you are in a city that has Waymo and you see them driving around, it's this crazy experience. I mean, I'm still like, I can't believe we are here, but we are. They are driverless cars. They are following the rules of the road. And when you think about it, there are pretty strict guidelines for how to drive. But then there is also this element of

I love that you use Waymo as an example, because if you are in a city that has Waymo and you see them driving around, it's this crazy experience. I mean, I'm still like, I can't believe we are here, but we are. They are driverless cars. They are following the rules of the road. And when you think about it, there are pretty strict guidelines for how to drive. But then there is also this element of

I love that you use Waymo as an example, because if you are in a city that has Waymo and you see them driving around, it's this crazy experience. I mean, I'm still like, I can't believe we are here, but we are. They are driverless cars. They are following the rules of the road. And when you think about it, there are pretty strict guidelines for how to drive. But then there is also this element of

intuition that is required of, oh, I feel like that car is coming at me really fast. Maybe I should slow down and let it pass or anything like that. And the thing about agentic AI that is just so incredible, which we're going to dive into so much more, but the thing about it that is so incredible is that it can think for itself. All right. Kind of creepy, but here we are.

intuition that is required of, oh, I feel like that car is coming at me really fast. Maybe I should slow down and let it pass or anything like that. And the thing about agentic AI that is just so incredible, which we're going to dive into so much more, but the thing about it that is so incredible is that it can think for itself. All right. Kind of creepy, but here we are.

intuition that is required of, oh, I feel like that car is coming at me really fast. Maybe I should slow down and let it pass or anything like that. And the thing about agentic AI that is just so incredible, which we're going to dive into so much more, but the thing about it that is so incredible is that it can think for itself. All right. Kind of creepy, but here we are.

And there's so much there's so much opportunity.

And there's so much there's so much opportunity.

And there's so much there's so much opportunity.

We refer to it as a reasoning engine, which kind of sort of an evolution of thing. One step further, it also has memory. So it can tap in into the previous data and information and make decision not only on the data provided at this time, but also from the learnings of data that it has available to it before. So we refer to it as it has memory in addition to reasoning.

We refer to it as a reasoning engine, which kind of sort of an evolution of thing. One step further, it also has memory. So it can tap in into the previous data and information and make decision not only on the data provided at this time, but also from the learnings of data that it has available to it before. So we refer to it as it has memory in addition to reasoning.

We refer to it as a reasoning engine, which kind of sort of an evolution of thing. One step further, it also has memory. So it can tap in into the previous data and information and make decision not only on the data provided at this time, but also from the learnings of data that it has available to it before. So we refer to it as it has memory in addition to reasoning.

Great. We love this. I want to make sure that we ultra define this for all the folks in customer experience, because I do hear chatbots and AI agents being intermingled. And can you just now apply this definition to the difference between a chatbot and an AI agent?

Great. We love this. I want to make sure that we ultra define this for all the folks in customer experience, because I do hear chatbots and AI agents being intermingled. And can you just now apply this definition to the difference between a chatbot and an AI agent?