Irina Gutman

Great. We love this. I want to make sure that we ultra define this for all the folks in customer experience, because I do hear chatbots and AI agents being intermingled. And can you just now apply this definition to the difference between a chatbot and an AI agent?

Perfect. So let's keep in mind what we just learned about the genetic AI, right? Components of reasoning. Memory, conversation, being able to infer action based on the information that's available to it and compare it to the chatbot. Chatbot follows a very prescribed process flow. It is pre-programmed how to intake information and how to respond based on that prescribed information.

Perfect. So let's keep in mind what we just learned about the genetic AI, right? Components of reasoning. Memory, conversation, being able to infer action based on the information that's available to it and compare it to the chatbot. Chatbot follows a very prescribed process flow. It is pre-programmed how to intake information and how to respond based on that prescribed information.

Perfect. So let's keep in mind what we just learned about the genetic AI, right? Components of reasoning. Memory, conversation, being able to infer action based on the information that's available to it and compare it to the chatbot. Chatbot follows a very prescribed process flow. It is pre-programmed how to intake information and how to respond based on that prescribed information.

It cannot deviate. It cannot change a course of action or interaction based on that process flow. And it does not understand natural language. For example, let's say we're using a chatbot, and don't take me wrong, chatbots are super effective and super fast for addressing repeatable processes with very few deviations.

It cannot deviate. It cannot change a course of action or interaction based on that process flow. And it does not understand natural language. For example, let's say we're using a chatbot, and don't take me wrong, chatbots are super effective and super fast for addressing repeatable processes with very few deviations.

It cannot deviate. It cannot change a course of action or interaction based on that process flow. And it does not understand natural language. For example, let's say we're using a chatbot, and don't take me wrong, chatbots are super effective and super fast for addressing repeatable processes with very few deviations.

And in fact, if you have that instance that it's literally a repeatable process that has prescribed process flow with very few deviations, maybe chatbot is an effective technology. However, if we, let's say, ask a chatbot, where is my order? You have to ask it in a certain way and provide an order number. Otherwise, poor chatbot might be lost.

And in fact, if you have that instance that it's literally a repeatable process that has prescribed process flow with very few deviations, maybe chatbot is an effective technology. However, if we, let's say, ask a chatbot, where is my order? You have to ask it in a certain way and provide an order number. Otherwise, poor chatbot might be lost.

And in fact, if you have that instance that it's literally a repeatable process that has prescribed process flow with very few deviations, maybe chatbot is an effective technology. However, if we, let's say, ask a chatbot, where is my order? You have to ask it in a certain way and provide an order number. Otherwise, poor chatbot might be lost.

If you interact with an agent, you say, hey, the thing that I wanted from you last week, what's up with that? An agent literally should be able to interpret the slang, the various variation of the language, and come back to you saying, oh, you're looking to find out the status about your order. Let me get that for you. Would you mind providing an order number?

If you interact with an agent, you say, hey, the thing that I wanted from you last week, what's up with that? An agent literally should be able to interpret the slang, the various variation of the language, and come back to you saying, oh, you're looking to find out the status about your order. Let me get that for you. Would you mind providing an order number?

If you interact with an agent, you say, hey, the thing that I wanted from you last week, what's up with that? An agent literally should be able to interpret the slang, the various variation of the language, and come back to you saying, oh, you're looking to find out the status about your order. Let me get that for you. Would you mind providing an order number?

Agents should be able to infer, based on the information provided to it, what the next step should be and what response should be to a human. Agent could pick up on the tone and change the way if I speak in slang, maybe in an interaction or two, agent will start responding to me in some slang versus a formal language. Chat cannot deviate from that.

Agents should be able to infer, based on the information provided to it, what the next step should be and what response should be to a human. Agent could pick up on the tone and change the way if I speak in slang, maybe in an interaction or two, agent will start responding to me in some slang versus a formal language. Chat cannot deviate from that.

Agents should be able to infer, based on the information provided to it, what the next step should be and what response should be to a human. Agent could pick up on the tone and change the way if I speak in slang, maybe in an interaction or two, agent will start responding to me in some slang versus a formal language. Chat cannot deviate from that.

Every company using agent, they might want that agent to reflect the tone of this company to begin with. More formal, more casual, cool versus some other type of a flow representing company's brand. You have that flexibility with an agent. Chatbot would not be able to do that.

Every company using agent, they might want that agent to reflect the tone of this company to begin with. More formal, more casual, cool versus some other type of a flow representing company's brand. You have that flexibility with an agent. Chatbot would not be able to do that.

Every company using agent, they might want that agent to reflect the tone of this company to begin with. More formal, more casual, cool versus some other type of a flow representing company's brand. You have that flexibility with an agent. Chatbot would not be able to do that.

I think from a consumer standpoint, it is, I'm just so excited as a consumer because we've all had that experience where we're on with a chat bot and it is not understanding what we are trying to say. We are, you know, maybe there was a spelling mistake and it's just like taking us a totally different direction and it's just downright frustrating. But with an agent, it's,