Irina Gutman

I think from a consumer standpoint, it is, I'm just so excited as a consumer because we've all had that experience where we're on with a chat bot and it is not understanding what we are trying to say. We are, you know, maybe there was a spelling mistake and it's just like taking us a totally different direction and it's just downright frustrating. But with an agent, it's,

I think from a consumer standpoint, it is, I'm just so excited as a consumer because we've all had that experience where we're on with a chat bot and it is not understanding what we are trying to say. We are, you know, maybe there was a spelling mistake and it's just like taking us a totally different direction and it's just downright frustrating. But with an agent, it's,

I feel so much more willing and able to actually solve my issue with that agent. Like before I felt, oh, chatbot, you're just deflecting me because you don't want to talk to me. You don't want to hear what my problem is. And now with an agent, I feel seen and heard and my problems getting solved faster. So it's really like this incredible balance between

I feel so much more willing and able to actually solve my issue with that agent. Like before I felt, oh, chatbot, you're just deflecting me because you don't want to talk to me. You don't want to hear what my problem is. And now with an agent, I feel seen and heard and my problems getting solved faster. So it's really like this incredible balance between

I feel so much more willing and able to actually solve my issue with that agent. Like before I felt, oh, chatbot, you're just deflecting me because you don't want to talk to me. You don't want to hear what my problem is. And now with an agent, I feel seen and heard and my problems getting solved faster. So it's really like this incredible balance between

an actual human who can be slower at answering these things at times. And, you know, the chatbot that just wasn't solving my problem at all. So yeah, I'm really excited about this. So last time you were on, we talked a lot about human in the loop. But this is now advancing. How are you working with agents now? If you can kind of give us an overview of that.

an actual human who can be slower at answering these things at times. And, you know, the chatbot that just wasn't solving my problem at all. So yeah, I'm really excited about this. So last time you were on, we talked a lot about human in the loop. But this is now advancing. How are you working with agents now? If you can kind of give us an overview of that.

an actual human who can be slower at answering these things at times. And, you know, the chatbot that just wasn't solving my problem at all. So yeah, I'm really excited about this. So last time you were on, we talked a lot about human in the loop. But this is now advancing. How are you working with agents now? If you can kind of give us an overview of that.

Absolutely. And by the way, yes, you are allowed to make spelling mistakes with agents, which is awesome.

Absolutely. And by the way, yes, you are allowed to make spelling mistakes with agents, which is awesome.

Absolutely. And by the way, yes, you are allowed to make spelling mistakes with agents, which is awesome.

Great, because I make them all the time.

Great, because I make them all the time.

Great, because I make them all the time.

But going back to your question, we did refer to a previous iteration of generative AI as a human in the loop, meaning that human makes the checks and final decisions. Now you have a technology that almost operates agentically. And we change our phraseology from human in the loop to human plus AI.

But going back to your question, we did refer to a previous iteration of generative AI as a human in the loop, meaning that human makes the checks and final decisions. Now you have a technology that almost operates agentically. And we change our phraseology from human in the loop to human plus AI.

But going back to your question, we did refer to a previous iteration of generative AI as a human in the loop, meaning that human makes the checks and final decisions. Now you have a technology that almost operates agentically. And we change our phraseology from human in the loop to human plus AI.

We now have AI augmenting and expanding humans' capability with an assistant of this digital, let's say, assistant called agent. Humans still have a decision power, and we provide agents with instructions what to do or not to do.

We now have AI augmenting and expanding humans' capability with an assistant of this digital, let's say, assistant called agent. Humans still have a decision power, and we provide agents with instructions what to do or not to do.

We now have AI augmenting and expanding humans' capability with an assistant of this digital, let's say, assistant called agent. Humans still have a decision power, and we provide agents with instructions what to do or not to do.