Irina Gutman

If you can walk us through a little bit of the practices or the frameworks or the structures that you utilize to help leaders and teams think about where are we bringing these agents in and how are we training them with everything that you just shared?

If you can walk us through a little bit of the practices or the frameworks or the structures that you utilize to help leaders and teams think about where are we bringing these agents in and how are we training them with everything that you just shared?

Absolutely. And when I meet with customers, sometimes customer would tell me, give me an example of the sexiest, the most complex, advanced agent that you've ever built. And my answer is, sure, we can do that. But actually, you want the most boring, the most repeatable, the most low hanging fruit agent to start with.

Absolutely. And when I meet with customers, sometimes customer would tell me, give me an example of the sexiest, the most complex, advanced agent that you've ever built. And my answer is, sure, we can do that. But actually, you want the most boring, the most repeatable, the most low hanging fruit agent to start with.

Absolutely. And when I meet with customers, sometimes customer would tell me, give me an example of the sexiest, the most complex, advanced agent that you've ever built. And my answer is, sure, we can do that. But actually, you want the most boring, the most repeatable, the most low hanging fruit agent to start with.

Because what you want to start with is autonomous technology in the area where you want to augment humans. We want to leave creativity to humans. We want humans to address more complex scenarios. And we want to augment humans' capacity in the areas when there is repeatable, there is low risk. And those are the questions that humans may not want to answer.

Because what you want to start with is autonomous technology in the area where you want to augment humans. We want to leave creativity to humans. We want humans to address more complex scenarios. And we want to augment humans' capacity in the areas when there is repeatable, there is low risk. And those are the questions that humans may not want to answer.

Because what you want to start with is autonomous technology in the area where you want to augment humans. We want to leave creativity to humans. We want humans to address more complex scenarios. And we want to augment humans' capacity in the areas when there is repeatable, there is low risk. And those are the questions that humans may not want to answer.

Or if we're looking at the assistive agent, the agent that lives inside the company and helps its employees, The same logic applies. You would want it to answer the question and help with those frequently asked problems or frequently occurring problems that humans are facing.

Or if we're looking at the assistive agent, the agent that lives inside the company and helps its employees, The same logic applies. You would want it to answer the question and help with those frequently asked problems or frequently occurring problems that humans are facing.

Or if we're looking at the assistive agent, the agent that lives inside the company and helps its employees, The same logic applies. You would want it to answer the question and help with those frequently asked problems or frequently occurring problems that humans are facing.

I spoke with the client recently from regulated industry, from financial services, and this particular customer was from the bank. And she said, well, you know how hard it is to implement agentic technology in the bank. And I said, absolutely.

I spoke with the client recently from regulated industry, from financial services, and this particular customer was from the bank. And she said, well, you know how hard it is to implement agentic technology in the bank. And I said, absolutely.

I spoke with the client recently from regulated industry, from financial services, and this particular customer was from the bank. And she said, well, you know how hard it is to implement agentic technology in the bank. And I said, absolutely.

But if I ask you to make a list of questions that your customers call and ask that always, always, always end up in pretty much the same answer with very minimum variability. What products does this bank offering? How do I open account? I bet you'll be able to provide me a list mile long. She said, absolutely. I said, that's the list that we give to the agent.

But if I ask you to make a list of questions that your customers call and ask that always, always, always end up in pretty much the same answer with very minimum variability. What products does this bank offering? How do I open account? I bet you'll be able to provide me a list mile long. She said, absolutely. I said, that's the list that we give to the agent.

But if I ask you to make a list of questions that your customers call and ask that always, always, always end up in pretty much the same answer with very minimum variability. What products does this bank offering? How do I open account? I bet you'll be able to provide me a list mile long. She said, absolutely. I said, that's the list that we give to the agent.

Yeah.

Yeah.

Yeah.