Jack
👤 PersonAppearances Over Time
Podcast Appearances
For our third and final story, the buy now, pay later leader Klarna has postponed its IPO, but it hasn't postponed replacing humans with AI. Klarna's invented a new brag metric too. They call it revenue per human. But Jack, can we talk about the five wildest words we've seen this year? Buy now, pay later for burrito. Six words. Possible thanks to Klarna's partnership with DoorDash. That's right.
For our third and final story, the buy now, pay later leader Klarna has postponed its IPO, but it hasn't postponed replacing humans with AI. Klarna's invented a new brag metric too. They call it revenue per human. But Jack, can we talk about the five wildest words we've seen this year? Buy now, pay later for burrito. Six words. Possible thanks to Klarna's partnership with DoorDash. That's right.
Wild year for Klarna so far, hasn't it been, man? They offered interest-free payment plans for your carnitas taco order. Then they filed to IPO. Then they paused their IPO plans on trade war turmoil. And now Klarna is still a private company and still announced earnings, even though they don't legally have to. did last quarter.
Wild year for Klarna so far, hasn't it been, man? They offered interest-free payment plans for your carnitas taco order. Then they filed to IPO. Then they paused their IPO plans on trade war turmoil. And now Klarna is still a private company and still announced earnings, even though they don't legally have to. did last quarter.
Wild year for Klarna so far, hasn't it been, man? They offered interest-free payment plans for your carnitas taco order. Then they filed to IPO. Then they paused their IPO plans on trade war turmoil. And now Klarna is still a private company and still announced earnings, even though they don't legally have to. did last quarter.
At the top of the report, they showed that revenues rose 13% in the last quarter. Not too shabby. Okay, but here's the funny thing, Jack, I noticed. Revenue per employee was up 53%. We got to sprinkle out some context. We have to, Jack. Klarna knows that buy now, pay later is not the most stellar business model. So they're rebranding themselves as an AI company.
At the top of the report, they showed that revenues rose 13% in the last quarter. Not too shabby. Okay, but here's the funny thing, Jack, I noticed. Revenue per employee was up 53%. We got to sprinkle out some context. We have to, Jack. Klarna knows that buy now, pay later is not the most stellar business model. So they're rebranding themselves as an AI company.
At the top of the report, they showed that revenues rose 13% in the last quarter. Not too shabby. Okay, but here's the funny thing, Jack, I noticed. Revenue per employee was up 53%. We got to sprinkle out some context. We have to, Jack. Klarna knows that buy now, pay later is not the most stellar business model. So they're rebranding themselves as an AI company.
Yeah, their CEO declared in 2023 he'd let OpenAI develop chatbots to replace their human customer service workers. The CEO even told the tech industry they wanted to be a guinea pig for AI. Yeah, to see how much humanity they can cut out of the business, but still maintain productivity. They asked tech companies, use us to see how far AI can go in replacing human workers.
Yeah, their CEO declared in 2023 he'd let OpenAI develop chatbots to replace their human customer service workers. The CEO even told the tech industry they wanted to be a guinea pig for AI. Yeah, to see how much humanity they can cut out of the business, but still maintain productivity. They asked tech companies, use us to see how far AI can go in replacing human workers.
Yeah, their CEO declared in 2023 he'd let OpenAI develop chatbots to replace their human customer service workers. The CEO even told the tech industry they wanted to be a guinea pig for AI. Yeah, to see how much humanity they can cut out of the business, but still maintain productivity. They asked tech companies, use us to see how far AI can go in replacing human workers.
Well, now Klarna is on track to hit $1 million in revenue. Per employee, which is up. Which would be triple as high as it was two years ago. Which is why Jack and I think the new brag metric you're going to start seeing in tech is revenue per human. Now we should point out, Klarna actually overdid it in terms of replacing humans with AI.
Well, now Klarna is on track to hit $1 million in revenue. Per employee, which is up. Which would be triple as high as it was two years ago. Which is why Jack and I think the new brag metric you're going to start seeing in tech is revenue per human. Now we should point out, Klarna actually overdid it in terms of replacing humans with AI.
Well, now Klarna is on track to hit $1 million in revenue. Per employee, which is up. Which would be triple as high as it was two years ago. Which is why Jack and I think the new brag metric you're going to start seeing in tech is revenue per human. Now we should point out, Klarna actually overdid it in terms of replacing humans with AI.
Yeah, a little side note here, but they accidentally overcut the number of humans they employ. And they admitted it. They had to rehire some people. Because it turns out people always want the option to speak with a human when they're calling customer service. Yeah, Jack, what was the quote from the CEO when he admitted this?
Yeah, a little side note here, but they accidentally overcut the number of humans they employ. And they admitted it. They had to rehire some people. Because it turns out people always want the option to speak with a human when they're calling customer service. Yeah, Jack, what was the quote from the CEO when he admitted this?
Yeah, a little side note here, but they accidentally overcut the number of humans they employ. And they admitted it. They had to rehire some people. Because it turns out people always want the option to speak with a human when they're calling customer service. Yeah, Jack, what was the quote from the CEO when he admitted this?
From a brand perspective, it's critical there always be a human if you want one. Yeah, and you know why, Eddie. Representative!
From a brand perspective, it's critical there always be a human if you want one. Yeah, and you know why, Eddie. Representative!
From a brand perspective, it's critical there always be a human if you want one. Yeah, and you know why, Eddie. Representative!