Jacqueline

Just like yesterday, we ask that you go back there, talk about it, make the right decision, and make sure he never gets out of prison.

Okay, thank you.

Okay, thank you.

Okay, thank you.

Hi, I'm Jacqueline.

Hi, I'm Jacqueline.

Hi, I'm Jacqueline.

Perfect. Wow. Great memory.

Perfect. Wow. Great memory.

Perfect. Wow. Great memory.

And my social security number is... Yeah.

And my social security number is... Yeah.

And my social security number is... Yeah.

So I know we talked, yes, last night, which you obviously remember, and a couple other people from your team, we talked about this issue, that my number one constraint probably isn't our cancellation rate, but it is something that I'm really perplexed about and want to at least go back with a little bit of something to share with my team about. So our cancellation rate is a little over 30%,

So I know we talked, yes, last night, which you obviously remember, and a couple other people from your team, we talked about this issue, that my number one constraint probably isn't our cancellation rate, but it is something that I'm really perplexed about and want to at least go back with a little bit of something to share with my team about. So our cancellation rate is a little over 30%,

So I know we talked, yes, last night, which you obviously remember, and a couple other people from your team, we talked about this issue, that my number one constraint probably isn't our cancellation rate, but it is something that I'm really perplexed about and want to at least go back with a little bit of something to share with my team about. So our cancellation rate is a little over 30%,

and this past year we've lost like a million dollars because people made appointments confirmed them and they didn't show up so if you have any insight on what we could do to start improving that i would be really help grateful

and this past year we've lost like a million dollars because people made appointments confirmed them and they didn't show up so if you have any insight on what we could do to start improving that i would be really help grateful

and this past year we've lost like a million dollars because people made appointments confirmed them and they didn't show up so if you have any insight on what we could do to start improving that i would be really help grateful

Yeah, well, we call and confirm their appointment a week in advance, and then we call and remind them again three days in advance, and then we call them and text them again a day before, and they'll say, yeah, I'm going to be there, and then 2 o'clock comes, and they don't show up.