Janice Bryant Howroyd

And so everyone and everything matters.

Years ago, when I would go into San Francisco on an early morning United flight from L.A.

and then catch the United flight back that same day, you could do that in, you know, a matter of a couple of hours.

Now it takes you a couple of hours to get through security.

Wow, those were the days.

I mean, I'd go into the large buildings there, and I'd notice people rushing by and signing in.

They had receptionists at the front entry.

And I never noticed people saying hello or engaging well with the receptionist.

And we'd always stop, my team and I, we'd take time.

How are you doing?

You know, how's Joe, your little boy?

Oh, last month you said, did he make it?

Did he make it on the team?

Those kinds of things, you know.

And one lady said, oh, you always smell so good and your breath is so fresh.

I never thought about the impact of people's breath on a receptionist, right?

And I handed her a

packet of gum that I had.

I said, this is what I use.

And she loved it.