Jay Hakami
๐ค SpeakerAppearances Over Time
Podcast Appearances
Wow.
We're churning.
I mean, we have no attrition.
I mean, this is a very sticky business.
The minute a customer or brand comes on board, there's no reason for them to leave unless they go out of business.
So in the last, I would say, eight years, one or two customers due to going out of business.
But once they start using it, it's like a drug.
Yes.
Many of the customers are starting with one or two or three retailers and then they expand to the spectrum that they do.
Some brands elect to use us also for their own company-owned stores as well as their .com, which expands its scope.
We have actually a dedicated team to our clients, just providing them with additional value and additional enhancement to increase the monthly subscription.
It's well over 100%.
We really have not lost any customers.
Oh, I'm sorry.
I didn't get that.
Yeah.
I guess, I guess I would say we were about a 40% expansion year over year on average customer.
Small group, actually.
We invested a lot in automation, so we've been able to scale down on the human factor.
We have about 10 folks, dedicated folks out in Eastern Europe.