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Jay Hakami

๐Ÿ‘ค Speaker
121 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

Wow.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

We're churning.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

I mean, we have no attrition.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

I mean, this is a very sticky business.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

The minute a customer or brand comes on board, there's no reason for them to leave unless they go out of business.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

So in the last, I would say, eight years, one or two customers due to going out of business.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

But once they start using it, it's like a drug.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

Yes.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

Many of the customers are starting with one or two or three retailers and then they expand to the spectrum that they do.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

Some brands elect to use us also for their own company-owned stores as well as their .com, which expands its scope.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

We have actually a dedicated team to our clients, just providing them with additional value and additional enhancement to increase the monthly subscription.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

It's well over 100%.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

We really have not lost any customers.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

Oh, I'm sorry.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

I didn't get that.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

I guess, I guess I would say we were about a 40% expansion year over year on average customer.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

Small group, actually.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

We invested a lot in automation, so we've been able to scale down on the human factor.

SaaS Interviews with CEOs, Startups, Founders
1540 Versace Gets Nordstrom Sell Through Data From Him, Passes $8m ARR and 500 Customers

We have about 10 folks, dedicated folks out in Eastern Europe.