Jay Shetty
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Appearances Over Time
Podcast Appearances
But actually, we're not listening to that because it's not factual.
It feels like opinion.
It feels personal.
It feels like an attack.
Research in conflict psychology shows that once someone feels threatened, they prioritize self-protection over understanding.
This is actually mind-blowing.
You think about all the interactions you have, home or work.
When you make someone feel attacked, they're only thinking about protecting themselves.
Effective communicators lower threat first.
At work, here's what I'm seeing.
Tell me if I'm missing something.
At home, this matters to me and I want to understand your side.
These phrases do one thing.
They create safety.
Remember this.
People don't need to feel corrected.
They need to feel considered.
Once safety is present, truth can land.
Before sharing feedback, before saying something that's hard to hear, before you're about to have a difficult conversation,
First, set safety.