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JC Quintana

๐Ÿ‘ค Speaker
597 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

What level of transparency are you going to lose or gain?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And then, yeah, move into what does it look like?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

What's the experience of using AI?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Yeah.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So you want to hear probably the most recent, most ironic event that

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

realization in my life, right?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And it was an event because I happened to be in the front of the computer and I was using AI.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And the most ironic thing that I learned is that the most effective communication teacher that we've encountered in recent years is ChatGPT.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So...

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

If I go into ChatGPT and I say, can you get that for me?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

It goes, I know not of what thou speaketh, right?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Yeah, yeah, yeah.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Right?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And so I have to continue to give a context, right?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

To create a good chat or create a good script, you have to give it context.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

an understanding of who you are, of what your purpose in doing something is, what the goal you expect, what role do you want it to have?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Are you playing the role of a university professor?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Are you playing the role of an elementary school teacher?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

You've got to be very clear in what you want from

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

that chat GPT.