JC Quintana

It's being used by individuals very well, but it's not being implemented well at work.

So culturally, how does an American company set expectations for the use of AI when we don't understand how culture is gonna influence that, values are gonna influence that?

I remember years ago, and I'm gonna date myself a little bit, I was working for a company very, very early in the voice recognition technology.

And I remember going to Chile

And doing this amazing voice record demo, showing how people could call in and it would recognize their voice and it would act naturally.

And this is the statement that I made that was the biggest mistake.

I said, for the one person, for the five people that you have in the call center today, in the future, you're only going to need one.

I was out of that office within 10 minutes of saying that.

Because in Chile, at the time, I don't know if now, but in Chile at the time, there were government mandates that required an employer to employ a human, right, for as long as possible within limits.

So the goal of the culture was to keep as many people employed and supporting their families as possible.

So

Absolutely.

So I broke the cultural expectations.

And so with AI, I think it translates the same.

And then, yeah, go through the same.

Who's accountable for what with AI?

Are you accountable for learning?

Am I accountable to teach you?

Are you responsible for knowledge?

Am I responsible for knowledge?