JC Quintana

I think that, you know, let's make AI the topic and walk people through all the seven things in the framework.

If I sit down with you and I say, let's talk about your expectations for value out of AI.

So that's the topic.

The expectation that we're talking about here is the value of AI.

So let's align on that expectation.

A manager or leader may say, my expectation is that you do three times the amount of work that it used to take you with AI because AI can proofread your emails, it can create conversation intelligence reports, it can add data to the system that it couldn't do before, right?

It can record calls and summarize them for you.

You used to take, what, three hours a week to do that?

Well, I expect you to use AI to gain three hours back, right?

Unfortunately, that's where we leave the conversation.

We don't go back to the employee and say, what about you?

What is the value you expect from AI in that value equation?

Help me understand what you perceive is going to cost you to get that value.

So that reward minus cost equals outcome conversation.

Yep.

Expectation, that's what we got to start, right?

And then move through it, right?

Culturally, culturally, what's the expectation?

If I go to Brazil, for example, and even better, Brazil, Chile,

Puerto Rico, Mexico, people don't realize that AI is making great headways in those countries.