JC Quintana

It's got to be a dialogue.

about that exchange.

But yeah, social exchange, I wish that we kind of taught it in leadership school and we taught it in business school and we taught our employees to kind of think that way during orientation day one.

I'll answer it from the seventh perspective.

So I wish from the experience perspective, I wish people would stop setting the expectation that we are there to give people a great experience without adding within the context of who they are in our business relationships.

That's one.

Because we do do that.

We say we're going to give our customers the most amazing experience, but we never take time to see if those customers were the right customers to begin with.

Because if we're giving the wrong customers a great experience, then we're not giving the right customers the best experience.

And that's a huge problem.

And then, and I'm going to get in trouble for this, Lacey, but I wish that companies would stop saying that our companies are like families.

It sets the expectations that come with the, you know, the definition of a family and the context of a family.

Yeah.

Right.

Yeah.

There's seasons, you know, I, so I have five kids, three grandkids, two of those grandkids are 20 and 23.

Right.

Yeah.

And, and,

The whole dynamic of how we in RAC has changed from the time there were babies to now, right?