Jeff Dudan

And you really have to have patience and empathy and a real intent that these people are going to be successful. And sometimes it's tough love. And sometimes we make mistakes in a program or an advertising thing or something like that that has an impact on them. Sometimes they make mistakes that we've got to parachute in and help them resolve a lawsuit or a problem or something like that.

But when you're partners like that, like you're real partners and you have to really care. So franchising is difficult for that reason. And people that have had a lot of success or maybe they've been a high-level executive at a bank, And I've hired those people to come into my franchise organization. And after like a year or two, they're like, it's too soft. You can't just fire them.

But when you're partners like that, like you're real partners and you have to really care. So franchising is difficult for that reason. And people that have had a lot of success or maybe they've been a high-level executive at a bank, And I've hired those people to come into my franchise organization. And after like a year or two, they're like, it's too soft. You can't just fire them.

It's a game of influence. And it's a journey and it's an entrepreneurial journey. And so there's a real nuance to really good quality franchising. And yes, it's execution. It's technical excellence. It's paying attention to the market. It's being agile and bringing new solutions to make sure that your franchisees don't get behind. And it's all the good business stuff that's there.

It's a game of influence. And it's a journey and it's an entrepreneurial journey. And so there's a real nuance to really good quality franchising. And yes, it's execution. It's technical excellence. It's paying attention to the market. It's being agile and bringing new solutions to make sure that your franchisees don't get behind. And it's all the good business stuff that's there.

But then on the other side of it is you do the sunset rule, answering every call before the end of business. remembering people's birthdays, calling people when they have something that goes well. It's that stuff too. It's all mixed in there because it's really, it's a big partnership.

But then on the other side of it is you do the sunset rule, answering every call before the end of business. remembering people's birthdays, calling people when they have something that goes well. It's that stuff too. It's all mixed in there because it's really, it's a big partnership.

You have to. And I mean, if somebody gets in trouble and they do, then we will do everything we can, including waiving fees and everything to get them out and get them as not hurt. The nice thing about service businesses is that the investment's not that high. They don't have a big expensive lease or piece of real estate.

You have to. And I mean, if somebody gets in trouble and they do, then we will do everything we can, including waiving fees and everything to get them out and get them as not hurt. The nice thing about service businesses is that the investment's not that high. They don't have a big expensive lease or piece of real estate.

So their ability to recover anything that they got into a service business is usually very attainable.

So their ability to recover anything that they got into a service business is usually very attainable.

First of all, Undercover Boss likes to work in franchising because it's easier for an employee of a franchisee not to know who the CEO is. So they do a lot in franchising and they had somebody that dropped out. A lot of people turned them down. The contracts are like three inches. So, I mean, there's a lot of legal. So I'm going to go out and no matter what happens, you're going to record it all.

First of all, Undercover Boss likes to work in franchising because it's easier for an employee of a franchisee not to know who the CEO is. So they do a lot in franchising and they had somebody that dropped out. A lot of people turned them down. The contracts are like three inches. So, I mean, there's a lot of legal. So I'm going to go out and no matter what happens, you're going to record it all.

And the first time I'm going to see the show is when it plays in front of 7 million people. on national television and I have no say. And they're like, yeah, that's right. So a lot of people are, they're afraid of it. If there's not an immediate compelling reason to say no, your answer should always be yes. When you're an entrepreneur.

And the first time I'm going to see the show is when it plays in front of 7 million people. on national television and I have no say. And they're like, yeah, that's right. So a lot of people are, they're afraid of it. If there's not an immediate compelling reason to say no, your answer should always be yes. When you're an entrepreneur.

Now you could say, well, you know, the things you say no to blah, blah, blah. At the end of the day, in an opportunity like this, you can't buy that kind of press. So they had to drop out and they like, if you can film in two weeks and get through the contracts. So what they do is they come out, they do a sizzle reel about four hours of filming. They put together what they think.

Now you could say, well, you know, the things you say no to blah, blah, blah. At the end of the day, in an opportunity like this, you can't buy that kind of press. So they had to drop out and they like, if you can film in two weeks and get through the contracts. So what they do is they come out, they do a sizzle reel about four hours of filming. They put together what they think.

They send it to CBS. CBS turns down nine out of 10 of them. You got to make it through that round. And then you got to make it through contracting. And then you got to be willing to give away X number of dollars on the show. It's your money. And it's a big number. And then you got to commit to going and wherever and whenever. So that was how it happened. And then the experience was amazing.

They send it to CBS. CBS turns down nine out of 10 of them. You got to make it through that round. And then you got to make it through contracting. And then you got to be willing to give away X number of dollars on the show. It's your money. And it's a big number. And then you got to commit to going and wherever and whenever. So that was how it happened. And then the experience was amazing.

And I would never tell how they do the show, even though my confidentiality is long since up. I don't want to ruin it for them, but let me just tell you, I mean, at first people start sniffing out that is this undercover boss? But the production of it is such that they do a great job creating the scenario where these very real conversations can happen. And the conversations are all real.