Jeff Lawson

I am really struggling to get my bike out.

I'm really struggling to get it back in.

How much of a hit is this to having to refund customers?

How much are you thinking about what the city and you can work together with to make this a really costly business for you in these sorts of temperatures?

Yeah.

I mean, look, this has been a big, big learning for us.

Obviously, there's a huge snowstorm.

I'm told that we're about 75% dugout right now, which is amazing, but that takes a lot of work, a lot of just physical labor to make sure that the bike stations are available.

I think people have taken something like half a million rides in the last couple of days, which is pretty amazing considering the cold and the snow.

Anyway, working super closely with the city on it, really making sure that the availability of these bikes, which as you say, we run behind the scenes as high as we can get it.

Look, when you talk about AVs, that's part of the future.

When you talk about micromobility, once people get on an e-bike, it's, I say this sometimes, it's kind of like meeting a person who's just started pickleball.

Like they have to tell you about it, how amazing this thing is.

Same with e-bikes.

You know what I mean?

So it's like, so this is sometimes you can see the future.

And if you look out three, five, 10 years, you're going to see more people on e-bikes.

You're going to see more people in self-driving cars.

And, you know, and of course you're also going to see people in human driven cars and that's what we're building.

Just a personal request.