Jefferson Fisher

You're gonna state what the problem is, two, state the impact, and three, state the resolution.

What are you asking for?

What are you needing them to do?

You can apply this at home, at work, anytime when you get to say, here is my problem.

Here's the impact to me.

Here's what I'm asking you to do.

Here's how you can fix it.

Here's the fix that I've come up with.

Don't do it to where you just state the problem and go, I leave it up to you.

Find the solution.

Ask exactly for the solution that you want.

Now, if you say, I want a refund and customer service says, I'm sorry, sir, we can't do this.

You said, that's not acceptable.

Then what are my other options?

Ask, what are my other options?

Is there a way that I can escalate this?

What is a solution that is available to me?

How can I escalate this?

They all have a procedure in their book of what to do, when, and yeah, maybe you do hit a dead end, but you can at least rest assured that you've been direct about it and stating what you want.

No, you're not gonna use that company again.