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Jeremy Wacksman

๐Ÿ‘ค Speaker
547 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And we love filling that.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And the brand stretching across both is a huge CAC advantage and a huge lifetime value customer.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

So that part we can talk about, but I don't think it's we would pivot to be B2B focused over B2C focused.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

I think it's more you would

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

probably think about the transactors as the customer segment, as the more durable part of the customer segment.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

80% of Zillow's traffic comes to us free and direct now.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And so yes, if that percentage went down, that's a different customer acquisition equation.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And we need to be good at where the traffic's going to come from when they get into the category of transactions.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

Having a professional database that has some rules around it is good for this.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

I mean, one of the benefits of an MLS is we are one member, there are many members, and we all want to solve that problem.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And so you can have compliance and rules and violations and fines.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And you have...

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

licensed professionals who are endorsing and stamping that the content is accurate.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

So when it gets through, that's maybe a licensed professional who didn't do the right job.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And so you have a way to police or manage that.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

So that's one way, as you talked about earlier, we're not going to just rely on the mechanisms of 500 plus, we hope, and we're going to lobby for that, but we'll also look at the data ourselves and our rentals marketplace example that where you don't have the MLS structure and

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

It is long tail user enter directly into Zillow's tools.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And so we have to build good compliance tools.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

I think the nice thing is the benefit in doing it in the real estate market is probably lower because ultimately you're trying to sell the home or rent the place.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And if you do it, it might drive top of funnel volume, but the incentive will quickly get higher.