Jesse Zhang

So they've already lost the trust of these systems.

I think what surprised us was that if you just make it really clear off the bat that this is a different experience, people are willing to give it a chance and then the outcomes are just way different.

One of our customers wore a ring like the werewolf ring.

We did a case study with them where before having any sort of jamming eye system, one in three customer that came in would just not bother saying anything and just keep jamming agent until they got to one.

Now it's one in 20 because we just like spent a lot of time making the beginning of the process just feel very different and folks are willing to give it a chance.

So I think that's been exciting.

The biggest frontier right now is voice, voice models.

And so I know there's a lot of interesting startups as well working on voice.

It's exciting because it's still, I would say, definitely not solved.

There is a lot to be done there.

The bar is very high.

So if you just think about how humans communicate for literally the entirety of humanity, I don't know, 150,000 years or something, the UI for every human is language, spoken language.

Listen, you speak, and that's how our brains have evolved.

That's the most natural way for us to communicate.

Only in the last, what, like 60 years of that entire time did we have keyboards and like phones and communicating through typing.

I would say fundamentally in any sort of agent that communicates with humans, voice has to be a critical factor because that's just how we communicate.

Because our brains are so evolved for this, it's very easy to tell when something feels not quite right.

And so the bar is very high.

Uncanny Valley is quite large.

That's why there's a lot of effort going into making the voice experiences good.