Jesse Zhang

It's like, hey, my entire engineering org said that they're 50% more productive.

This is like a worthy investment because these people are all paid this much.

Now we can accelerate the product.

We can accelerate everything.

Yeah, I would say that in the natural end state, it is more unified for the exact reason you listed, which is people want a unified brand out there.

Brands are very important to them.

And for some businesses, it's more important than others.

But eventually, this becomes the front end for the business.

And so that means it's both how you gain new customers, but also how you support the existing ones and make them retain more and so on.

It's almost like in the limit, if you're working with a bank or airline or telecom company or whatever, the agent could be the only thing that most users interact with.

They don't even have to touch your mobile app.

They don't even have to go on your website ever.

They just have this agent where they're authenticated and knows everything about them and has all the context of your previous conversations.

It has memory and it can just solve your issue.

It can take actions for you.

You need to book a flight and you upgrade a seat.

You have questions about this or that.

So I think that's the exciting vision that we're building towards.

And in some ways, we often call this like a concierge.

It's just a digital concierge that can do everything for you.