Jim Knight

It's not part of our strategy. But now I think you can absolutely put a little bit more oomph when it comes to culture, when it comes to service. And that only happens with people. It doesn't happen by accident. So- Those are kind of the three things. I'd say you've got to communicate better.

You've got to surround yourself, at least from an executive level, if you're an entrepreneur or a business owner or even a middle manager, whoever the managers are below you, make sure those core people are fantastic to help you out. But ultimately, don't focus on the thing. You've got to focus on getting the right people to absolutely bring something spectacular.

You've got to surround yourself, at least from an executive level, if you're an entrepreneur or a business owner or even a middle manager, whoever the managers are below you, make sure those core people are fantastic to help you out. But ultimately, don't focus on the thing. You've got to focus on getting the right people to absolutely bring something spectacular.

You've got to surround yourself, at least from an executive level, if you're an entrepreneur or a business owner or even a middle manager, whoever the managers are below you, make sure those core people are fantastic to help you out. But ultimately, don't focus on the thing. You've got to focus on getting the right people to absolutely bring something spectacular.

You know, all the best training in the world is not going to help a bad hire. So I'd spend a lot of energy on hiring. You know, and again, I guess the fourth thing might be retaining people. I won't spend a lot of time on that, but we spend so much time complaining about perhaps you don't have the right ones. Fix the front end of the employee cycle first. Find rock stars.

You know, all the best training in the world is not going to help a bad hire. So I'd spend a lot of energy on hiring. You know, and again, I guess the fourth thing might be retaining people. I won't spend a lot of time on that, but we spend so much time complaining about perhaps you don't have the right ones. Fix the front end of the employee cycle first. Find rock stars.

You know, all the best training in the world is not going to help a bad hire. So I'd spend a lot of energy on hiring. You know, and again, I guess the fourth thing might be retaining people. I won't spend a lot of time on that, but we spend so much time complaining about perhaps you don't have the right ones. Fix the front end of the employee cycle first. Find rock stars.

But then, of course, the second part is hold on to them. You've got to love on them a little bit more and get them to stay with you, and then you'll be unstoppable. You'll produce Herculean results. I know that's a long answer, but try and give me as much as I can.

But then, of course, the second part is hold on to them. You've got to love on them a little bit more and get them to stay with you, and then you'll be unstoppable. You'll produce Herculean results. I know that's a long answer, but try and give me as much as I can.

But then, of course, the second part is hold on to them. You've got to love on them a little bit more and get them to stay with you, and then you'll be unstoppable. You'll produce Herculean results. I know that's a long answer, but try and give me as much as I can.

Yeah, it's tough. It's so funny that you say that, Heather. I usually get around four questions at the end of a session. It's usually, what other topics do you do? Do you do any consulting? What kind of hair care products do you use? You know, that comes up every once in a while. But the fourth one, probably my most requested is, I'm just a middle manager, or I'm a vice president.

Yeah, it's tough. It's so funny that you say that, Heather. I usually get around four questions at the end of a session. It's usually, what other topics do you do? Do you do any consulting? What kind of hair care products do you use? You know, that comes up every once in a while. But the fourth one, probably my most requested is, I'm just a middle manager, or I'm a vice president.

Yeah, it's tough. It's so funny that you say that, Heather. I usually get around four questions at the end of a session. It's usually, what other topics do you do? Do you do any consulting? What kind of hair care products do you use? You know, that comes up every once in a while. But the fourth one, probably my most requested is, I'm just a middle manager, or I'm a vice president.

I'm not in charge of the thing. Can I really absolutely make a difference? And I do think you can. I spend a lot of time talking about, again, I use the language upward delegation. I think a single person with a great idea can start a revolution, a cultural revolution. That's how... That's how countries were overthrown. That's how philanthropic movements are created.

I'm not in charge of the thing. Can I really absolutely make a difference? And I do think you can. I spend a lot of time talking about, again, I use the language upward delegation. I think a single person with a great idea can start a revolution, a cultural revolution. That's how... That's how countries were overthrown. That's how philanthropic movements are created.

I'm not in charge of the thing. Can I really absolutely make a difference? And I do think you can. I spend a lot of time talking about, again, I use the language upward delegation. I think a single person with a great idea can start a revolution, a cultural revolution. That's how... That's how countries were overthrown. That's how philanthropic movements are created.

But I think that's how some tectonic shifts can happen in a culture. However, if the CEO, if the top person, he or she just absolutely stinks and they're not going anywhere, it's going to be an uphill slog. And unless you're on some island in the middle of nowhere and you can sort of create your own destiny. It's too tough. And I think you can make the best of it. But you're right.

But I think that's how some tectonic shifts can happen in a culture. However, if the CEO, if the top person, he or she just absolutely stinks and they're not going anywhere, it's going to be an uphill slog. And unless you're on some island in the middle of nowhere and you can sort of create your own destiny. It's too tough. And I think you can make the best of it. But you're right.

But I think that's how some tectonic shifts can happen in a culture. However, if the CEO, if the top person, he or she just absolutely stinks and they're not going anywhere, it's going to be an uphill slog. And unless you're on some island in the middle of nowhere and you can sort of create your own destiny. It's too tough. And I think you can make the best of it. But you're right.

I think you got to keep a wandering eye to say, what kind of brand would I want to work for or create? Maybe that's where the entrepreneurial spirit inside of you comes up. But I do think that you can create your own bubble. Listen, I had a fantastic environment that I worked in, but I had a crappy boss at one time. you know, working in the Orlando Hard Rock Cafe.