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Joe Crisara

๐Ÿ‘ค Speaker
531 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

I mean, number one, Tommy, you've always known, you said the way to become successful is not by yourself.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

It's with other people.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

And that's where we start in the book.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

The book starts with how do we give our friendship and support and respect and care to our clients, give our friendship to our clients first and connect with people first.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

So that's the first lesson in the book really is how do we make that personal connection with people?

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

Cause we're going to use that connection later.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

And number two is,

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

How do we diagnose not just the symptom of the problem, but the thing that caused the problem so we can create a permanent solution to the problem?

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

So how do we diagnose the whole system?

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

Not just like in garage door, not just the torsion spring, the weather stripping, the rollers, the opener, the track, everything has got to be diagnosed.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

And then number three, how do we create the premium mid-range economy options to solve that stack?

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

There's gotta be a problem stack, which we're gonna show you how to do in the book, and also a solution stack that solves the same problems that you found.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

And then you need to customize and use that personal connection

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

to make a personalized customized element inside the premium mid-range and economy solutions and then bring it to a conclusion with the words what should we do it's uh here's the prices what should we do that's a lot of money i know it's a high investment so what should we do

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

And you know what, I've never seen a person do this before.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

I've never seen a husband and a father like you who takes care of their family either.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

So what should we do, right?

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

So the bottom line is that make a friend, diagnose the system, make the options, make them personal, and then what should we do to get a yes, no, another appointment?

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

Any company that's out there, even A1 Garage Door, one of the things we start to fall, it starts to slip, is getting the outcome.

The Home Service Expert Podcast
The Sales Reframe That Changes How Every Technician Thinks About Their Job

A1 garage door doesn't deserve to get a yes to every job, but they do deserve to get a yes, no, another appointment.