Joe Navarro

The hands, no matter how dark you are, your hands, the palm of the hands are very visible. That evolved with us because they're expressive. So even in low light, we can use our hands to communicate. The more confident we are, the further our fingers are. I care. Imagine if I said, I care about you versus I care about you. It's a big difference.

I care about this. And so they potentiate the message. And the human brain evolved also to look for the hands because the hands, number one, can be used as a weapon. But number two, they are also emblematic of the emotions that we feel.

I care about this. And so they potentiate the message. And the human brain evolved also to look for the hands because the hands, number one, can be used as a weapon. But number two, they are also emblematic of the emotions that we feel.

Eye contact in some ways is, I mean, we could spend about 40 minutes on it because, and as a teacher, I can tell you, because you want to have good eye contact. For instance, if you're dealing with a woman, you don't want it to go, you know, normal eye contact is here. You don't want it going down to here to the breasts, right? OK, so you want to stay looking at the face, right?

Eye contact in some ways is, I mean, we could spend about 40 minutes on it because, and as a teacher, I can tell you, because you want to have good eye contact. For instance, if you're dealing with a woman, you don't want it to go, you know, normal eye contact is here. You don't want it going down to here to the breasts, right? OK, so you want to stay looking at the face, right?

So you want to keep it in the face. But you also don't want to intimidate unless you want to intimidate. So you have to employ things like eye gaze behavior. You have to employ things such as looking away. Now, you and I both look away as we're thinking about examples and different things. You can use eye contact for emphasizing

So you want to keep it in the face. But you also don't want to intimidate unless you want to intimidate. So you have to employ things like eye gaze behavior. You have to employ things such as looking away. Now, you and I both look away as we're thinking about examples and different things. You can use eye contact for emphasizing

Look how often we use eye contact or our eyes to communicate opinions. Maybe with your partner, you said, what do you think? And immediately they'll look, he or she may look at your partner, not yours specifically, but somebody you live with, and they go, hmm. So with our eyes, we often give our opinions immediately. So in negotiations, it's an important area.

Look how often we use eye contact or our eyes to communicate opinions. Maybe with your partner, you said, what do you think? And immediately they'll look, he or she may look at your partner, not yours specifically, but somebody you live with, and they go, hmm. So with our eyes, we often give our opinions immediately. So in negotiations, it's an important area.

First of all, you were waiting for me with arms akimbo, which is I'm in charge. I'm the big guy. And so your arms were here. Yeah, I got it.

First of all, you were waiting for me with arms akimbo, which is I'm in charge. I'm the big guy. And so your arms were here. Yeah, I got it.

No, no, no. But but but it's fine. This is your domain. I expect this from you in your domain. But one of the things you immediately did was you immediately went around the table and you went forward to shake my hand, right? So one of the things that I say is how much people matter to us is determined by how fast we act.

No, no, no. But but but it's fine. This is your domain. I expect this from you in your domain. But one of the things you immediately did was you immediately went around the table and you went forward to shake my hand, right? So one of the things that I say is how much people matter to us is determined by how fast we act.

So the fact that you actually went from there to here and you did it immediately, it demonstrates that you care. As early as 11 months, a baby will recognize... individuals or even inanimate objects that care just based on how quickly they move. Towards them? Towards them to do something for them. It's called a pro-social act. And babies as young as 11 months recognize that.

So the fact that you actually went from there to here and you did it immediately, it demonstrates that you care. As early as 11 months, a baby will recognize... individuals or even inanimate objects that care just based on how quickly they move. Towards them? Towards them to do something for them. It's called a pro-social act. And babies as young as 11 months recognize that.

So this is something that it doesn't surprise me because you've been successful. Success for me is measured on how well people get along with others.

So this is something that it doesn't surprise me because you've been successful. Success for me is measured on how well people get along with others.

It's the FBI uniform. This is the... Well, will I be mic'd or it's just this? Just that one. Just that one. Perfect. Okay. You said something charming about how I was dressed, which I appreciated. This is always a good reminder to me of how old I look now. And the only note that I would add is I would have remained standing a little longer. Okay. Okay.

It's the FBI uniform. This is the... Well, will I be mic'd or it's just this? Just that one. Just that one. Perfect. Okay. You said something charming about how I was dressed, which I appreciated. This is always a good reminder to me of how old I look now. And the only note that I would add is I would have remained standing a little longer. Okay. Okay.

And then make sure that, you know, as I'm sitting, then you sit at the same time.