Joe Navarro

is more important than uh i think what a university can teach you it can a university can teach you how to think but it doesn't teach you mastery so is this because i'm i'm hearing like obviously learning in the pursuit of knowledge and then there's this other part of self mastery which feels like self-awareness being aware of oneself like Well, I think you're an example of self-mastery.

It's the only word in the universe of languages that encapsulates being able to take what is available and making it a part of your life. And so whether it was my grandmother teaching me how to talk to people or my mother or my father, my mother showing me how to actually shake hands, my sister showing me how to dance. This is all part of self mastery. Now I could have rejected all of that.

It's the only word in the universe of languages that encapsulates being able to take what is available and making it a part of your life. And so whether it was my grandmother teaching me how to talk to people or my mother or my father, my mother showing me how to actually shake hands, my sister showing me how to dance. This is all part of self mastery. Now I could have rejected all of that.

And a lot of people do. A lot of people reject science or reject, oh, I don't want to learn how to dance. I don't want to learn to do that.

And a lot of people do. A lot of people reject science or reject, oh, I don't want to learn how to dance. I don't want to learn to do that.

That's your option. But there's an exquisite elegance in being able to look at the world around you and learn from it, which you have done, and say, I'm going to put that to work. Why should I reinvent what other people have experienced? I'm going to adopt that which I like and prefer, and then I'm going to put it to good use. The second one is observation, which I think we've talked about.

That's your option. But there's an exquisite elegance in being able to look at the world around you and learn from it, which you have done, and say, I'm going to put that to work. Why should I reinvent what other people have experienced? I'm going to adopt that which I like and prefer, and then I'm going to put it to good use. The second one is observation, which I think we've talked about.

Observation, you know, the great example is a parent who can observe the immediate needs of children and so forth. And I see people now that they're so—I was at the airport yesterday coming here, and there was a family that the whole time they were waiting not once talked to each other, nor were they aware of what the others were doing.

Observation, you know, the great example is a parent who can observe the immediate needs of children and so forth. And I see people now that they're so—I was at the airport yesterday coming here, and there was a family that the whole time they were waiting not once talked to each other, nor were they aware of what the others were doing.

I find that difficult because when my daughter was growing up, I never took my eyes off of her. I see people on their devices, as this whole family was, and they're missing out on a lot of things, a lot of information. The great inventions are made through observation. Velcro. Do you know the story of Velcro? No.

I find that difficult because when my daughter was growing up, I never took my eyes off of her. I see people on their devices, as this whole family was, and they're missing out on a lot of things, a lot of information. The great inventions are made through observation. Velcro. Do you know the story of Velcro? No.

In the middle of World War II, a Swiss guy goes up in the mountains and comes back hiking, right? And he looks at his socks and he says, man, these chiggers, these little... Is it a plant? Yeah, it's just the little seedlings that they give off that stick to things. Here in America, we call them stickers. There's all sorts of names.

In the middle of World War II, a Swiss guy goes up in the mountains and comes back hiking, right? And he looks at his socks and he says, man, these chiggers, these little... Is it a plant? Yeah, it's just the little seedlings that they give off that stick to things. Here in America, we call them stickers. There's all sorts of names.

And he looks at it under a microscope, and he notices that they don't just stick out. They're actually curved. And in curving, they get stuck on everything. So he says, I'll just invent this. Now, what's interesting, we talk about observation, is he had seen this one time. How many millions of people had seen it? But it's the observer that can capitalize on it.

And he looks at it under a microscope, and he notices that they don't just stick out. They're actually curved. And in curving, they get stuck on everything. So he says, I'll just invent this. Now, what's interesting, we talk about observation, is he had seen this one time. How many millions of people had seen it? But it's the observer that can capitalize on it.

And that's why I tell executives, when you hire, hire good observers, because they're going to save you. They're the ones that are going to say, hey, I'm seeing some trends here that are bad. So observation is key. And then we transition right into the next one is, Most people think communication is just about words.

And that's why I tell executives, when you hire, hire good observers, because they're going to save you. They're the ones that are going to say, hey, I'm seeing some trends here that are bad. So observation is key. And then we transition right into the next one is, Most people think communication is just about words.

And communication is principally, most effectively, and most influential a nonverbal across every culture. And the misconception that words triumph over nonverbals, go to a funeral. Go to a funeral and see how well words work versus putting your arm around somebody and let them sob on your shoulder. It's the primary means by which we communicate. It's the primary means by which we show we care.

And communication is principally, most effectively, and most influential a nonverbal across every culture. And the misconception that words triumph over nonverbals, go to a funeral. Go to a funeral and see how well words work versus putting your arm around somebody and let them sob on your shoulder. It's the primary means by which we communicate. It's the primary means by which we show we care.

And it's the primary means by which we show empathy.