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Joel Gibson

๐Ÿ‘ค Speaker
75 total appearances

Appearances Over Time

Podcast Appearances

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

It's very significant.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

You know, it's been called the case of the century by a former boss of the ACCC.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And really, for the ACCC, this is their grand final and they've won it by 13 plus.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

They really have kicked it out of the park.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

It was a big call for them to take on two of the biggest retailers in the country on this question of yo-yo discounting and misleading discounting.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

They were all in and it would have been very embarrassing for them if they'd lost, but they haven't just won it, they've won it very convincingly.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And I think, I don't know what a party looks like inside the walls of the ACCC, but whatever passes for a party over there is probably what is going on there at the moment.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Yeah, this slogan's been around, I think, for about 15, 16 years at Coles.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

During that period, 2022, 2023, which is a period of really high inflation, so prices were going up, suppliers were asking for price increases.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

There were 245 examples the ACCC found of products where Coles had put the price up

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

and then put it down again and call it a down-down discount.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

But it had only been at the higher price in some cases for seven days or one month.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And so the question was, if you put the price of something up for as little as a week or a month, and then you drop it to a price that's higher than the original price,

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Can you call that a discount?

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Is that a genuine discount or is it an illusory discount, as the ACCC called it, or a dodgy discount, as people in the pub might call it?

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

That was the question in this case.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And it's also the question in the Woolies case.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

We could see a record fine here against Woolies and Coles potentially.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

We don't know the judgment in the Woolies case yet, but the facts were almost identical.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

So I think Woolies knows what's coming their way in the next few weeks when they get their judgment as well.

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