John Gafford

Let me ask you this, because obviously we're in the world now, you talked a little bit about it earlier.

One of the things that you said was when you're talking about we're emotional creatures that try to think intellectually.

And a guest I had on not too long ago is an incredible change agent for big corporations.

And with the advent of AI, we were talking about AI replacing jobs and doing these things.

And he said, well, the problem is

humans are emotional trying to get to intelligence and AI is intelligence trying to get to emotions.

There's still this disconnect as to why companies that choose to have AI as their front facing customer experience are not doing very well with it right now.

But in the age of AI as it's coming up, I know you talk a lot about this.

How is that gonna become a measure of critical?

How's that gonna change this stuff?

Well, what's worse is in the age of social media, it is required that you have an opinion about everything.

You know, I've often said on this ship program, one of the most valuable things that you can do is, is master the phrase.

I don't have an opinion on that.

It's just,

There's a lot of – there's more power in that statement than saying something dumb that you're regurgitating that you heard online.

But I think that's getting harder and harder because with the algorithms through social media and Twitter, they have one job, keep you on the platform.

That's it.

So they've placed you in this echo chamber of just the same repetitive voice coming through you.

And you're

most people don't take the time to say, hey, what does the other side maybe of this coin look like?