John Panachone

I mean, you know, as part of our G&A and sales and marketing expenses.

not factored into our gross margin.

So that's why our gross margin is what it is.

Now we've got about 60 full-timers, full-time equivalents around the world.

We've got a couple of partners in India.

We've got folks up in Canada and we've got people across the US.

Basically, when I founded the company, we've been remote since day one.

We've got an office here in Wilmington, North Carolina, which I've got about eight people in, but this is where the critical mass is, but we've got folks all over the world.

Churn with our customer base?

Yeah.

I thought you were talking about my employees.

Either one.

Churn's pretty low.

Like I said, our retention rate is very, very high.

So, you know, our challenge is new account growth because we're so busy keeping up with our existing customers.

And so our churn's really low.

Good news, bad news.

It's about 5%.

I don't have exact numbers for you.

I've always managed the business as a portfolio.