John R. Miles

And you chose to talk about Zingerman's as well in the book.

Why would you focus on a deli

as an example of this community that you saw so rich that they had created.

I'm picturing it right here in my mind.

Something I'm going to have to look into is my brother is an executive at Chick-fil-A.

And what people don't understand is

if they don't understand the mechanism of Chick-fil-A, is that they don't call their individual owners franchisees.

They call them operators.

But their whole ecosystem is built on that operator community.

And that is exactly the community that they want to cultivate inside each of their restaurants.

And then more importantly, the community that they want to build outside in the community around it.

They take that very seriously in how they design everything they do in their stores.

It would be such an interesting project to take what Zingerman's has done and what Chick-fil-A has done and see how much they overlap.

Great call.

All right, all you business students, get busy.

Dan, if there was one thing that a person listening here today or watching you hoped would take away from our conversation, what would it be?

Great closure for the episode right there.

What I love about what you just said about the yellow doors mimics what you were saying about the cues earlier.

And it kind of mimics what I was saying about the transition points.

They're all the analogy or metaphor of the same thing.