John R. Miles

Robyn, I'm going to start before we go in the book with something I read in an article that recently published on Medium is authenticity.

And you shared this story that I think is so relevant.

It was about your ten year old.

I think he's older now, but at the time he was ten years old.

And your son looked at you and asked,

Where do you go when you go away behind your eyes?

Can you take us back to that moment?

Because I think based on my work and my own life, it's something that's happening to more and more of us as parents.

What was happening inside you and what did you realize in that instant about your relationship and with yourself, but also with your child?

Yeah, I used to work at Lowe's and one of my favorite peers was a gentleman named Steve.

And Steve at the time ran all of our distribution network, which was a team of about 30,000 employees.

He went on to run all of supply chain for Lowe's later on.

But he was one of the best leaders I had ever seen.

We would walk in to a distribution center and these things are about a million and a half square feet.

They're like a city.

Hundreds of people.

And he would literally know everyone and not just their name.

He would know their wife's name.

He would know what sports the kids were into.

And the associates loved them and I loved them.